Vendor Terms & Conditions

The Vendor Terms & Conditions covers the roles & responsibilities of online vendors on the 868.market site. Vendors who agree to be an online seller with 868.market agree to comply with these Terms & Conditions.

Your Responsibility as an Online Seller

Our team will work as hard as we can to provide a trusted online shopping destination for your customers. We want sellers who are committed to building their business online and providing exceptional customer service to their customers. You will be managing your own online store which requires dedication, time and commitment for your business to grow and flourish.

Seller Delivery Guidelines:

To ensure your deliveries are completed in an efficient & timely manner we require the following:

The Order Number, Customer Name, Delivery Address & Customer Delivery Notes & Order Total must be clearly displayed on each of your packages. We advise attaching the 868.market invoice to your package(s).
Verify your packaged products match the invoice before handing them over to our delivery team.
If your product is perishable or has special requirements for delivery please notify us of this.
Please be reminded that our standard delivery is done on business (working) days. If a customer requests a product to be delivered on a weekend or holiday they will have to pay the applicable delivery rate. Also if a customer chooses the 3-5 business day and they want it delivered anytime before this they will be required to pay the applicable delivery rate for the expedited delivery.
We also offer expedited shipping options including 2-4 business day delivery, holiday delivery, 24 hour & 48 hour delivery.

Efficient Operations

It is advisable to keep your operations efficient, your overhead costs low and have your inventory stocked so ultimately you offer your customers a delightful shopping experience. We really want you to be “customer obsessed” so that your customers will buy from you over & over again and also recommend you to other customers. Sellers should also, continuously operate at a professional, high standard and have a customer return policy in the event of any mishaps or product defects. It is wise to keep in mind that it costs less to keep a customer than to gain a new one.

Exceptional Customer Service

We require sellers who are customer oriented and will work hard to provide the best customer service to their customers. We also request that you do not disappoint your customers by running out of stock, unable to fulfil their orders etc. We’ve realized that sellers who offer great customer service usually have much better sales.

Vendor Accessibility

Vendors should be reachable and accessible during regular working hours. If at any point in time you will be inaccessible (eg. travelling abroad for vacation) please inform the 868 Support Team so we can inform your customers accordingly and put proper product delivery arrangements in place. In the event you will be inaccessible for a longer period of time (longer than 1 week) we may have to temporarily deactivate your store to avoid disappointing customers who may purchase items from your store only to find out we cannot deliver your products to them.

Customer Payment Options

Customers have a variety of methods to pay including:

Paying online via our website with Credit Card or International Debit Card. Some local VISA debit cards work as well, including the Scotiabank & JMMB VISA debit cards. The Republic Bank Visa debit card also has this capability but you need to request from the bank to activate the e-commerce functionality on your card.
Online bank transfer. However for their order to be delivered in a timely manner the customer must make the online bank transfer same day that they palace the order. When a customer chooses the Online Bank transfer option as their payment details, our online banking info is sent to them.
Payment upon delivery with our portable Point of Sale via Debit or LINX card only.
We may make an exception & accept cash in the event that a customer does not have a local bank account or credit card.

Customers living in remote, rural, extended or Tobago are required to pay in advance of collecting their package either by paying online (Credit or Visa Debit card) or via online bank transfer. This is to avoid us fulfilling these distant deliveries only to find out the customer no longer wants the product.

We always recommend getting your customers to pay before product delivery (Credit or Visa Debit card or online bank transfer) as this safeguards you, the vendor from a customer randomly deciding not to take a product or changing their minds with regards to their purchase. We also recommend these payment options (Credit or Visa Debit card or online bank transfer) particularly if your products are perishable or customized for a specific customer.

International & Local VISA Debit Cards

Most international debit cards are accepted via our electronic payment processor WiPay. Some local banks may have restrictions on their VISA debit cards, but to date we have had customers successfully use their Scotiabank & JMMB VISA debit cards to make payments directly through WiPay on our website.

Vendor Online Store Management

When you register as an online seller, our website team will help set up your products online and ensure you have a fully functional, online store. Each seller will have access to their own online store via secure login credentials so that they can fully manage their products listings and update it as required. The store management software is easy to use and our team will provide training to all online sellers.

Vendor Dashboard

Vendors should be well informed of all 868.Market procedures including our 868.Market resources on the vendor dashboard page.

This includes being informed of;

New Vendor Guides
Value Added Packages
Our Delivery Policy
Other relevant vendor info

Vendor Product Photography

Sellers will be required to provide high quality images. Images must be square in shape with the approximate dimensions of 700px X 700px. The image must also be centered on a white background (as much as possible) with enough room (i.e. white space) around all sides of the product. This will allow each product to display perfectly, no matter where it appears on the website. The product image file size must be between 35px to 100px. Images too large in size will display an error message when an attempt is made to upload the same. If the images you provide are of a good quality, we will do the additional resizing & optimizing.

If you do not have any existing images you can photograph your own products. If your photos do not meet proper standards or quality, we will photograph the products ourselves. There is an associated fee to sellers of such photography.

Product Collection & Delivery

To ensure your customer deliveries are completed in an efficient & timely manner we require the following:

The Order Number, Customer Name, Delivery Address, Customer Delivery Notes & Order Total must be clearly displayed on each of your packages. We advise attaching the 868.market invoice to your packages.
Verify your packaged products match the invoice before handing them over to our delivery team.
If your product is perishable or has special requirements for delivery please notify us of this.
Please be reminded that our standard delivery is done on business (working) days. If a customer requests a product to be delivered on a weekend or holiday they will have to pay the applicable delivery rate. Also if a customer chooses the 3-5 business day and they want it delivered anytime before this they will be required to pay the applicable delivery rate for the expedited delivery.
We also offer expedited shipping options including 2-4 business day delivery, holiday delivery, 24 hour & 48 hour delivery.

Delays in Delivery

Any changes to orders after the order was placed can result in 2-3 days additional delivery days. This includes:

Any modifications to orders after the order was placed (either by seller or customer)
Incorrect delivery address provided
Changes to the delivery address
Delivery team unable to get in touch with the seller
Delivery team unable to get in touch with the customer
The customer does not make their online bank transfer the same day as placing their order on 868.market.
Customer not at the delivery address when the courier is attempting to fulfill/complete the order.

Returns, Exchanges, and Unsuccessful Attempts to deliver

In the event that the following arises, the vendor will incur a Return/Exchange Fee of $25.

If the vendor mixes up the order (eg. sends the wrong order to a customer).
If the product was already delivered to the customer and we have to return to collect the product or exchange the product
If the product delivered to the customer was faulty/damaged and we have to go back to the customer to collect or exchange the product
After 2 unsuccessful delivery attempts, the order will be returned to our office, where the vendor can collect. Only in the event that the driver has to collect items from the vendor the driver will return the item to the seller.
If we are unable to get in touch with a customer the order will be returned to the vendor

Other Specifics

Each single order placed will be delivered to 1 address. If an order has to be delivered to two addresses the customer will have to place 2 orders.
Customers are required to collect the packages at the front door, gate, or entrance to the building at their delivery address. Due to our COVID-19 safety protocols, our couriers are not allowed to enter homes or buildings.
We have implemented T&T Shipping Zones for Metro, Extended, Remote, and Tobago Delivery (see our delivery table for zones & rates).
Going forward free shipping over $70 will only be offered to Metro Zones. Deliveries to other areas will incur a small minimal cost to be paid by the customer.
No cash payments will be accepted for Extended, Remote, or Tobago deliveries. We recommend that customers in these areas pay via credit or debit card on our website, to get their orders in the shortest time possible as credit card payments are confirmed immediately. Customers in these areas also have the option to pay with online bank transfer.
Sometimes we may outsource deliveries to other reputable courier companies to assist with deliveries, especially for high traffic delivery periods. This is only to ensure customers get their deliveries on time.
For any customizable, perishable or culinary products (i.e. items to be prepared in a kitchen e.g. baked goods), vendors are highly encouraged to request that customers pay via online banking or credit card when placing their order. This means customer payment will be received in advance of product delivery (pre-payment) and will safeguard the vendor against any losses in the event that the customer cancels the order after the manufacturing process has been started and/or product materials purchased. Vendors are encouraged to explicitly state payment must be made via credit card or online banking in the relevant product’s description. It is the sole responsibility of the vendor to confirm that the payment was made via online banking or credit card before they begin processing the order. The method of payment is clearly indicated on the customer order notification received by the vendor. We strongly suggest that these mechanisms listed above be performed by the vendor to safeguard against loss. 868.market will NOT be liable to reimburse vendors for any losses.

Customer Online Banking Transfers:

If the online bank transfer is not made the same day as placing the order on 868.market this can result in a delivery delay.
If paying via online bank transfer please remind your customers to send us proof of payment here: https://868.market/contact/

Order Fulfillment & Delivery Policy

Vendors should also familiarize themselves with our Order Fulfillment & Delivery Policy.

Shipping Rates Policy

Shipping Rates apply to the different delivery zones in Trinidad & Tobago. We have implemented T&T Shipping Zones for Metro, Extended, Remote, and Tobago Delivery. Please see our Shipping Rates Policy for zones & rates.

Subscription Fees:

Vendors are required to pay their subscription fees by the third day (3rd) of every month. If the subscription fee is unpaid, your store will be deactivated until the payment is received. Payments can be made online via credit card, these payments are reflected in real time and are processed immediately.

Vendor code of conduct

All vendors are expected to adhere to the following policies when listing products on 868.Market. Vendor offenses and prohibited content can result in suspension of your 868.Market account.

This policy requires that vendors act fairly and honestly on 868.Market to ensure a safe buying and selling experience. All vendors must:

Provide accurate information to 868.Market and customers at all times
Act fairly and not misuse 868.Market’s features or services
Not attempt to damage or abuse another vendor, their listings or ratings
Not attempt to influence customers’ ratings, feedback, and reviews
Not send unsolicited or inappropriate communications
Not attempt to circumvent the 868.Market sales process

Violating the Code of Conduct or any other 868.Market’s policies may result in actions against your account, such as cancellation of listings, suspension or forfeiture of payments, and removal of selling privileges. More details about these policies are below.

Accurate Information

You must provide accurate information to 868.Market and customers, and update the information if it changes. For example, this means that you must use a business name that accurately identifies your business and list your products in the correct category.

Acting Fairly

You must act fairly and lawfully and may not misuse any service provided by 868.Market. Examples of unfair activities include:

Providing misleading or inappropriate information to 868.Market or customers, such as by creating multiple detail pages for the same product or posting offensive product images
Manipulating sales rank (such as by accepting fake orders or orders that you have paid for) or making claims about sales rank in product titles or descriptions
Attempting to increase the price of a product after an order is confirmed
Attempting to damage another Seller, their listings or ratings
Allowing other people to act on your behalf in a way that violates 868.Market’s policies or your agreement with 868.Market.

Ratings, Feedback, and Reviews

You may not attempt to influence or inflate customers’ ratings, feedback, and reviews. You may request feedback and reviews from your own customers in a neutral manner, but may not:

Pay for or offer an incentive (such as coupons or free products) in exchange for providing or removing feedback or reviews
Ask customers to write only positive reviews or ask them to remove or change a review
Solicit reviews only from customers who had a positive experience
Review your own products or a competitors’ products

Circumventing the Sales Process

You may not attempt to circumvent the Amazon sales process or divert 868.Market customers to another website. This means that you may not provide links or messages that prompt users to visit any external website or complete a transaction elsewhere.

Vendor Subscription Policy

Vendors are billed according to the price of the package chosen. After vendors make their monthly subscription payment no refunds will be issued. However, at the end of the subscription, the vendor is free to opt out of renewing their subscription. Furthermore 868.market does not offer prorated refunds for cancelled subscriptions.

Similarly, it is your responsibility to evaluate 868.market, including its features, limitations, and system requirements before selecting any Paid Subscription Plan. 868.market will not issue refunds to customers on the basis of any of the following:

Customers not understanding the system requirements
The presence of compatibility issues including: inadequate internet speed or consistency, incompatible devices, operating systems, or browser software versions.

Fees, Refunds, and Charges

Subscription Fees.

The Vendor (Client) shall pay for all subscription fees, and hereby authorizes 868.market (and its payment processors) to debit vendor’s bank account or charge vendor’s credit card, if the vendor chooses this payment option.

The vendor shall also be solely responsible for paying and remitting to the appropriate tax authorities all applicable taxes (withholding tax, sales tax, services tax, value-added tax (VAT), goods and services tax (GST), etc.) or duties imposed by any government entity or collecting agency except those taxes based on the vendor’s net income. In the event that the vendor fails to satisfy its tax and/or duty obligations herein, the vendor shall defend, indemnify and hold 868.market harmless against any claim and/or liability (including penalties) resulting from Vendor’s failure to pay such taxes and/or duties.

Cancellation Policy

The Vendor acknowledges that all subscription fees are invoiced on a recurring subscription basis until the Vendor cancels their monthly subscription. The Vendor may cancel their subscription by logging into their Vendor Dashboard and sending the website administrators a cancellation request. Please keep in mind that the vendor is solely responsible for properly cancelling their account. The Vendor can also email info@southmarket868.com with their cancellation request before the payment due date.

Note: For any customizable, perishable or culinary products , it is highly encouraged that customers be asked to pay upfront via online banking or credit card. Please refer to #7 clause under “Other Specifics” section above. This is to safeguard against any losses that may occur in the event that the customer cancels the order after materials have been purchased and the manufacturing process has been started. 868.market will NOT be liable to reimburse vendors for such losses.

Refunds

Vendors are billed in advance on a monthly basis and this fee is non-refundable; no refunds will be issued. 868.market does not offer prorated refunds for cancelled subscription plans. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused. In order to treat all vendors equally, no exceptions will be made.

Restricted Products Policy

Customers trust that they can always buy with confidence on 868.Market. Products offered for sale on 868.Market must comply with all laws and regulations of Trinidad and Tobago, as well as 868.market’s policies. The sale of illegal, unsafe, and/or other restricted products listed is strictly prohibited.

If you supply goods on 868.Market, you should carefully review the Restricted Products listed below before listing a product. We encourage you to consult with your legal counsel if you have questions about the laws and regulations concerning your products. All products and listings must also comply with applicable laws of Trinidad and Tobago.

If you supply a product in violation of the law or any of 868.Market’s policies, including those listed on the Restricted Products list, we will take corrective actions, as appropriate. The aforementioned corrective actions can include but are not limited to:

Immediately suspending or terminating selling privileges
Destroying inventory in our warehouse without reimbursement
Returning inventory
Terminating the business relationship
Permanent withholding of payments

The sale of illegal or unsafe products can also lead to legal action, including civil and criminal penalties.

We are constantly innovating on behalf of our customers and working with regulators, third party experts, vendors, and sellers to improve the ways we detect and prevent illegal and unsafe products from reaching our marketplace. 868.Market encourages you to report any product listings that violate 868.Markets’s policies or applicable law by contacting us. We will investigate each report thoroughly and take appropriate action.

Restricted products (can include but are not limited to):

Animals and Raw meat
Illegal Drugs & drug paraphernalia
Explosives, Weapons (firearms), and Related Items
Hazardous and Dangerous Items
Human Parts & Burial Artefacts.
Lock Picking & Theft Devices
Offensive and Controversial Materials
Pornographic or Adult Material
Political/Politically suggestive products

Customer Return & Refunds Policy

Please refer to our Customer Return & Refunds Policy for full details. However, kindly note the following:

Our site has a 3 day (72 hour) return policy which all vendors agree to, once they choose to sell on our platform. If a customer reports an issue during this 72 hour period we will liaise with both them and the vendor to see how best the issue (refund, return or exchange) can be mutually resolved.

In the event that we have to return to the customer’s location arising out of the vendor’s negligence e.g. wrong order packaged and delivered to customer or customer received a damaged product, the vendor will have to pay the $25 Return or Exchange Fee.

Vendors are free to offer additional warranties (e.g. on electronic items) however these warranties will be fulfilled independently of 868.market. For any warranties that extend beyond the 72 hour period, the vendor will be responsible for liaising directly with the customer as 868.market is not responsible for this warranty fulfillment.

868.market is not responsible in any way for the state of returned items. For clothing items please ensure that you provide additional & accurate product information regarding the size so that customers can make purchases without having to return the item.

Other Policies

For more information you are encouraged to read our other policies listed below:

Questions or Concerns

If you have any questions or concerns please submit it via the link below and we will respond within 48 hours:

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